Thank you for choosing our platform for your educational and test preparation needs. We are committed to delivering high-quality courses, mock tests, and interactive learning materials. Because our primary offerings are digital assets delivered instantly upon purchase, our refund policy is designed to be fair to our users while protecting the intellectual property of our digital products.
1. Eligibility for Refunds
We offer a conditional refund policy for our digital courses where it is expressly mentioned. You may be eligible for a refund if you meet the following criteria:
- The refund request is submitted within a designated timeframe (e.g., 3 days) of the original transaction.
- You have accessed, viewed, or completed less than a specific percentage (e.g., 5%) of the total course content.
- You have not initiated, attempted, or submitted any mock tests or practice sessions associated with the purchased package.
- The purchased item was specifically mentioned to be refundable at the time of purchase.
Non-Delivery or Technical Issues: If you complete a payment but the course or test series is not automatically added to your dashboard due to a technical glitch, please contact us immediately. If we cannot resolve the technical issue and deliver the content within 48 hours, a full refund will be initiated.
2. Non-Refundable Items
Certain purchases and user actions render an item strictly non-refundable to prevent abuse of the platform.
- Subscriptions or courses where provision for refund was not expressly mentioned.
- Subscriptions or courses where a substantial portion of the video content, notes, or materials has already been viewed or downloaded.
- Standalone mock tests, revision materials, or question banks once the session has been started or accessed.
- Purchases completed directly through third-party mobile app stores (such as the Apple App Store or Google Play) are governed entirely by the refund policies of those respective platforms and must be requested there.
3. Cancellation Policy
You may request to cancel your account or any ongoing service at any time by contacting our support team.
- Cancellations prior to delivery: If you purchase a course or test series and request a cancellation before accessing any of the material, we will process a full refund subject to section 1 and 2.
- Post-access cancellations: If you cancel after accessing the content, your cancellation will take effect immediately, but no partial refunds will be provided for the remaining duration of your access period, subject to our eligibility criteria in Section 1.
4. How to Request a Refund
To initiate a refund, you must reach out to our customer support team directly.
- Submit a formal request via email on ratiociofficial@gmail.com.
- Provide your registered account email address, the order number from your receipt, and a brief explanation for the refund request.
- Approved refunds will be processed and credited back to the original payment method utilized during the checkout process within a 5-7 business days.
5. Contact Us
If you have any questions, grievances, or support requests, please contact us at:
- Email: ratiociofficial@gmail.com
- Phone: 7017306868
- Address: Aliganj, Etah, Uttar Pradesh, India – 207247.